Contact information

Return & Refund Policy

Last updated: August 9, 2026

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it
Be unworn or unused
Have its original tags attached
Be in its original packaging
Include the receipt or other proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: Shopvostore@gmail.com

Please do not send your item back before contacting us and receiving return instructions.

If your return is approved, we will provide you with instructions on where and how to send your package.

Items returned without first requesting a return will not be accepted.

Please note that return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or the wrong item was received.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at:

shopvostore@gmail.com

Please provide your order details and, where possible, clear photos of the item and the issue. We will review the problem and work with you to find an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

Perishable goods such as food, flowers, or plants
Custom or personalized products
Personal care or beauty products
Hazardous materials
Flammable liquids or gases
Sale items
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like a different product, size, color, or variant, the fastest option may be to return the original item, subject to our return requirements, and place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have additional cancellation and return rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law.

These rights may apply regardless of the 7-day return policy described above.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method.

Please allow up to 5 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

If 8 business days have passed since we approved your refund and you have not received it, please contact us at:

shopvostore@gmail.com