Privacy Policy

Last Updated: August 9, 2026

At Shopvo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, place an order, or communicate with us.

Shopvo operates its online store using Shopify, which provides the technology that allows us to offer our products and services.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

Full name
Billing address
Shipping address
Email address
Phone number

Order and Payment Information

Products you view, add to your cart, or purchase
Order and transaction details
Returns, exchanges, or cancellations
Payment method and payment confirmation

Payment information may be processed securely by third-party payment providers.

Account Information

If you create an account with Shopvo, we may collect:

Username
Password
Account preferences
Account settings

Communications

When you contact us, we may collect the information you provide, such as your name, email address, and the contents of your message.

Device and Usage Information

We may automatically collect information about how you access and use our website, including:

IP address
Browser type
Device information
Network connection
Pages you visit
How you interact with our website

We may use cookies and similar technologies to improve website functionality and your shopping experience.

2. How We Collect Your Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or provide information through our website.
Automatically when you browse or use our website through cookies and similar technologies.
From service providers that help us operate our website and provide services.
From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments and refunds
Arrange shipping and delivery
Provide customer support
Manage your account
Remember your preferences
Improve our website and services
Personalize your shopping experience
Recommend products that may be relevant to you
Communicate with you about your orders
Send marketing and promotional communications where permitted
Detect and prevent fraud or unauthorized activity
Protect the security of our website and customers
Comply with applicable laws and legal requirements

4. Cookies and Similar Technologies

Shopvo may use cookies and similar technologies to help our website function properly, remember your preferences, understand how visitors use our website, and improve our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

We may share your personal information when necessary to operate our business and provide our services.

This may include sharing information with:

Shopify
Payment processing providers
Shipping and delivery providers
Fulfillment providers
Customer support providers
Technology and analytics providers
Marketing and advertising partners
Business partners when necessary to provide requested services
Affiliates or companies within our business group
Government authorities or law enforcement when legally required

We may also share information when you specifically request or authorize us to do so.

6. Shopify

Our online store is hosted by Shopify. Shopify processes information relating to your use of our store to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers, including providers that may be located outside your country of residence.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or services.

If you follow a link to a website that we do not control, that website will have its own privacy policy and terms. Shopvo is not responsible for the privacy, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Children's Privacy

Our website is not intended for children under the age of majority in their applicable jurisdiction.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete that information.

9. Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no online security system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our services, fulfill orders, maintain accounts, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Rights

Depending on where you live and applicable laws, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate information
Request a copy of certain personal information
Request transfer of your information in certain circumstances
Opt out of promotional communications

You can unsubscribe from promotional emails by using the unsubscribe option included in our marketing emails.

You may still receive important non-promotional communications, such as order confirmations, shipping updates, and account-related messages.

11. Exercising Your Privacy Rights

If you would like to exercise any privacy rights available to you, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

Depending on where you live, you may also have the right to contact your local data protection or privacy authority.

13. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, appropriate safeguards may be used when transferring personal information internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.